ITIL-4-Specialist-Monitor-Support-Fulfil높은통과율덤프공부문제최신인기시험공부자료

저희 Itexamdump는 국제공인 IT자격증 취득을 목표를 하고 있는 여러분들을 위해 적중율 좋은 시험대비 덤프를 제공해드립니다. Peoplecert ITIL-4-Specialist-Monitor-Support-Fulfil 시험을 패스하여 자격증을 취득하려는 분은 저희 사이트에서 출시한Peoplecert ITIL-4-Specialist-Monitor-Support-Fulfil덤프의 문제와 답만 잘 기억하시면 한방에 시험패스 할수 있습니다. 해당 과목 사이트에서 데모문제를 다운바다 보시면 덤프품질을 검증할수 있습니다.결제하시면 바로 다운가능하기에 덤프파일을 가장 빠른 시간에 받아볼수 있습니다.

Peoplecert ITIL-4-Specialist-Monitor-Support-Fulfil 시험요강:

주제	소개
주제 1	Incident Management: This section of the exam gauges the proficiency of incident managers and support personnel, encompassing the entire lifecycle of incident management from initial detection to final resolution.
주제 2	Service Request Management: This section of the exam appraises the abilities of IT fulfillment teams to focus on the streamlined processing of service requests. It explores creating and administering service request catalogs and tactics to enhance user satisfaction.
주제 3	Monitor and Event Management: This section of the exam assesses the competencies of IT operations managers and service desk staff, focusing on the fundamentals and applications of IT service monitoring and event handling. It examines the implementation of robust monitoring systems.
주제 4	Problem Management: This section of the exam evaluates the skills of IT service managers and analysts, addressing both anticipatory and responsive facets of problem management.
주제 5	Introduction to Monitor, Support, Fulfil: This section of the exam evaluates the capabilities of IT service management experts and explores the core concepts of Monitor, Support, and Fulfil value chain activities in the ITIL 4 framework.

>> ITIL-4-Specialist-Monitor-Support-Fulfil높은 통과율 덤프공부문제 <<

시험패스에 유효한 ITIL-4-Specialist-Monitor-Support-Fulfil높은 통과율 덤프공부문제 최신버전 자료

IT업계에 계속 종사하고 싶은 분이라면 자격증 취득은 필수입니다. Peoplecert ITIL-4-Specialist-Monitor-Support-Fulfil시험은 인기 자격증을 필수 시험과목인데Peoplecert ITIL-4-Specialist-Monitor-Support-Fulfil시험부터 자격증취득에 도전해보지 않으실래요? Peoplecert ITIL-4-Specialist-Monitor-Support-Fulfil덤프는 이 시험에 대비한 가장 적합한 자료로서 자격증을 제일 빠르게 간편하게 취득할수 있는 지름길입니다. 구매전 덤프구매사이트에서 DEMO부터 다운받아 덤프의 일부분 문제를 체험해보세요.

최신 Peoplecert IT Infrastructure Library ITIL-4-Specialist-Monitor-Support-Fulfil 무료샘플문제 (Q18-Q23):

질문 # 18
A service desk agent has recently been promoted to service desk manager. Which of the following will now be their new responsibility as a service desk manager?

A. Participate in activities of other practices as required by the service value stream
B. Reviewing and continually improving the service desk practice
C. Cooperate with team members in the context of service value streams
D. Ensuring a great user experience and high user satisfaction

정답：B

설명：
As a service desk manager, the responsibilities shift from frontline service interaction (such as providing direct support and participating in the execution of tasks) to overseeing and improving the entire service desk operation. This includes strategic oversight, performance monitoring, and continual improvement of the practice.
Continual Improvement: A service desk manager is responsible for reviewing the performance of the service desk and working to continually improve it to better align with business needs and ensure efficient handling of incidents and requests.
Option B ("Reviewing and continually improving the service desk practice") directly reflects this higher-level responsibility of ensuring the practice is effective and evolving, which is a key duty for managers at this level.
Incorrect Options:
Option A: Participating in activities of other practices is more aligned with operational roles.
Option C: Cooperation within service value streams is also a tactical, frontline activity.
Option D: Ensuring user satisfaction is part of the role but not the primary responsibility of a manager.

질문 # 19
Which of the following states the purpose of the service desk practice?

A. To create and maintain a healthy work culture in the service desk team
B. To ensure that user queries are captured, validated, and triaged for further processing
C. To provide a dedicated team to acknowledge and record user impacting incidents
D. To ensure that the demand for incident resolution and service requests is captured

정답：D

설명：
The service desk practice in ITIL 4 is a key practice that serves as the main point of contact between service providers and users. Its primary role is to capture and manage the demand for incident resolution and service requests.
Definition: The service desk is responsible for:
Capturing demand for incident resolution and service requests.
Acting as the entry point and interface for all service-related interactions between users and service providers.
This ensures that all user incidents and service requests are recorded, processed, and escalated when necessary, aiming for efficient and quick resolution. ITIL 4 emphasizes that the service desk facilitates effective incident management, ensuring that any disruptions to services are minimized.
Option B ("To ensure that the demand for incident resolution and service requests is captured") perfectly reflects this definition as it highlights the core function of capturing demand for both incident resolution and service requests. This aligns with the ITIL 4 definition of the service desk practice.
Incorrect Options:
Option A: While the service desk does acknowledge incidents, its purpose is broader than simply acknowledging and recording incidents.
Option C: Capturing and validating queries is part of what the service desk does, but this option is too narrow.
Option D: Maintaining a healthy work culture is important, but it is not the core purpose of the service desk practice.

질문 # 20
A service owner needs to have a good knowledge of available tools and methods.
Which service request management activity is this knowledge particularly useful for?

A. Request categorization
B. Service request model improvement initiation
C. Service request modal update communication
D. Ad hoc fulfilment control

정답：B

설명：
A service owner's knowledge of available tools and methods is particularly useful in the service request model improvement initiation process. ITIL 4 emphasizes the continuous improvement of practices, including service request management. The service owner plays a crucial role in identifying opportunities for improving the efficiency and effectiveness of service request models.
Service Request Model Improvement Initiation (Answer D - Correct): Knowledge of tools and methods enables the service owner to assess current service request models and identify areas for improvement. This knowledge helps in optimizing workflows, automating repetitive tasks, and ensuring the service request process is efficient and aligned with user needs.
Request Categorization (Answer A - Incorrect): Categorization involves assigning service requests to predefined categories based on their nature, but it doesn't necessarily require deep knowledge of tools and methods.
Ad Hoc Fulfillment Control (Answer B - Incorrect): While knowledge of tools may assist with ad hoc fulfillment, this activity is not directly related to service request model improvement.
Service Request Model Update Communication (Answer C - Incorrect): Communicating updates about service request models is important but does not rely heavily on a deep understanding of tools and methods for improving the model.
ITIL 4 Reference:
Service Request Management Practice: ITIL encourages continuous improvement in service request models, and having a good understanding of tools and methods helps initiate these improvements.

질문 # 21
A service provider wants to improve its proactive problem identification capabilities. To support this objective, it is reviewing the software tools currently used for problem management. Which automation capabilities will be particularly important for proactive problem identification?

A. Integration with knowledge bases
B. Separation of problem control and error control
C. Integration with incident management records
D. Practice measurement and reporting

정답：C

설명：
For proactive problem identification, the ability to correlate and analyze data from incident management records is crucial. By integrating problem management tools with incident management, the organization can detect patterns of recurring incidents, helping identify potential problems before they escalate. Automation capabilities that link these two practices will allow the service provider to enhance its proactive problem management capabilities, focusing on long-term solutions to reduce incident occurrence.

질문 # 22
The request catalogue is a part of what other source of information?

A. The service catalogue
B. Service request models
C. The service desk
D. Service level agreements

정답：A

설명：
The request catalogue is a subset of the service catalogue, which contains detailed information about all services available to users, including how to make service requests. The service catalogue provides a comprehensive view of services and their request options, ensuring users know how to access the services they need.

질문 # 23
......

현재 경쟁울이 심한IT시대에,Peoplecert ITIL-4-Specialist-Monitor-Support-Fulfil자격증 취득만으로 이 경쟁이 심한 사회에서 자신만의위치를 보장할수 있고 더욱이는 한층업된 삶을 누릴수 있을수도 있습니다. 우리Itexamdump 에서 여러분은Peoplecert ITIL-4-Specialist-Monitor-Support-Fulfil관련 학습지도서를 얻을 수 있습니다. 우리Itexamdump는 IT업계엘리트 한 강사들이 퍼펙트한Peoplecert ITIL-4-Specialist-Monitor-Support-Fulfil문제집을 만들어서 제공합니다. 우리가 제공하는Peoplecert ITIL-4-Specialist-Monitor-Support-Fulfil문제와 답으로 여러분은 한번에 성공적으로 시험을 패스 하실수 있습니다. 중요한것 저희 문제집을 선택함으로 여러분의 시간도 절약해드리고 무엇보다도 많은 근심없이 심플하게 시험을 패스하여 좋다는 점입니다.

ITIL-4-Specialist-Monitor-Support-Fulfil높은 통과율 덤프문제: https://www.itexamdump.com/ITIL-4-Specialist-Monitor-Support-Fulfil.html

Will Ross Will Ross

Biography

ITIL-4-Specialist-Monitor-Support-Fulfil높은통과율덤프공부문제최신인기시험공부자료

Peoplecert ITIL-4-Specialist-Monitor-Support-Fulfil 시험요강:

시험패스에 유효한 ITIL-4-Specialist-Monitor-Support-Fulfil높은 통과율 덤프공부문제 최신버전 자료

최신 Peoplecert IT Infrastructure Library ITIL-4-Specialist-Monitor-Support-Fulfil 무료샘플문제 (Q18-Q23):

pages

contacts

Social media

© Copyright 2024 LTC Academy - All Rights Reserved

Developed By TEXTA WORLD