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完整的1Z0-1161-1考試心得|高通過率的考試材料|正確的1Z0-1161-1：Oracle Fusion Cloud Applications CX Foundations Associate - Rel 1

為了配合當前真正的考驗，從VCESoft Oracle的1Z0-1161-1考試認證考試考古題的技術團隊的任何變化及時更新的問題和答案，我們也總是接受用戶回饋的問題，充分的利用了一些建議，從而達到完美的VCESoft Oracle的1Z0-1161-1考試認證測試資料，使我們VCESoft始終擁有最高的品質。

Oracle 1Z0-1161-1 考試大綱：

主題
簡介

主題 1

Oracle Cloud Success Navigator and Oracle Cloud Quality Standards: This section of the exam measures the skills of Training and Learning Managers and focuses on optimizing cloud adoption. It explains the importance of Cloud Success Navigator and Cloud Quality Standards in ensuring smooth implementation and ongoing optimization of Oracle Cloud solutions. The section also describes how OMBPs are embedded within Oracle Cloud and applied with Starter Configuration to create an efficient and scalable cloud environment.

主題 2

OMBPs for CX Sales Performance Management: This section of the exam measures the skills of Training and Learning Managers and covers sales performance management using OMBPs. It explains the process from designing a compensation plan to making participant payments, ensuring sales teams are effectively rewarded. The section highlights key considerations and takeaways for implementing CX Sales Performance OMBPs to optimize incentive structures. Furthermore, the key metrics used to measure the success of these OMBPs are described, helping organizations track and refine their compensation strategies.

主題 3

OMBPs for CX Service: This section of the exam measures the skills of OGL Administrators and focuses on customer service processes within Oracle Cloud. It explains the process from initial customer contact to service resolution, ensuring efficient and timely handling of customer inquiries. The design considerations and important takeaways for CX Service OMBPs are discussed, helping businesses improve their service operations. Additionally, key metrics are outlined to measure the successful execution of CX Service OMBPs, ensuring high-quality customer support and satisfaction.

主題 4

Oracle Cloud Applications and Oracle Modern Best Practice (OMBP): This section of the exam measures the skills of OGL Administrators and covers the offerings and capabilities of Oracle Cloud Applications. It explains how Oracle Cloud solutions help businesses streamline operations, enhance customer experience, and improve decision-making. The key features of the Oracle CX suite are outlined, providing insight into its role in customer engagement. Additionally, it explains how data flows between various CX Modern Best Practices (OMBPs) to ensure seamless integration and operational efficiency.

主題 5

OMBPs for CX Marketing: This section of the exam measures the skills of Training and Learning Managers and focuses on how OMBPs enhance CX Marketing processes. It explains the flow from audience generation to opportunity creation, ensuring targeted marketing efforts lead to successful conversions. Design considerations and important takeaways for implementing CX Marketing OMBPs are covered, helping organizations optimize marketing strategies. The section also describes key metrics that assess the success of CX Marketing OMBPs, ensuring effectiveness in execution and performance evaluation.

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最新的 Oracle Sales Force Automation 1Z0-1161-1 免費考試真題 (Q31-Q36):

問題 #31
How do AI/ML technologies assist service agents and managers in improving productivity and customer satisfaction within the Customer Contact to Resolution OMBP in Oracle Fusion Cloud CX Service?

A. AI/ML-powered knowledge base search tools provide agents with relevant solutions instantly, and predictive models suggest the best responses.
B. AI/ML focuses on training agents on customer service best practices, requiring manual effort for knowledge application.
C. AI/ML is utilized for customer sentiment analysis, providing valuable insights.

答案：A

解題說明：
The Customer Contact to Resolution OMBP (Operational Management Business Process) in Oracle Fusion Cloud CX Service aims to streamline the resolution of customer inquiries from initial contact to closure. AI/ML technologies significantly enhance this process by providing AI/ML-powered knowledge base search tools that deliver relevant solutions instantly and predictive models that suggest the best responses.
Instant Knowledge Base Search: AI-driven tools analyze customer queries in real-time, quickly retrieving accurate articles or solutions from the knowledge base, reducing agent effort and resolution time.
Predictive Models: ML algorithms predict optimal responses based on historical data, case context, and customer patterns, improving resolution accuracy and customer satisfaction.
Together, these capabilities boost agent productivity (faster resolutions) and customer satisfaction (accurate, timely solutions).
Option A (Training Focus): While training is valuable, it relies on manual application and doesn't directly leverage AI/ML for real-time productivity gains.
Option B (Sentiment Analysis): Sentiment analysis provides insights but is more supplementary, not the core mechanism for resolution efficiency.
Oracle Fusion Cloud CX Service documentation, such as "Oracle AI for Fusion Applications" and "Service Center Guides," highlights AI/ML's role in knowledge assistance and predictive resolution as key to this OMBP.

問題 #32
What is the key benefit of embedding OMIPs in a Starter Configuration?

A. Provides a platform for customers to access third-party Oracle Fusion Applications configurations.
B. Provides a fully customized setup of Oracle Fusion Applications implementations.
C. Provides a standard configuration that supports solution-led implementation of Oracle Fusion Applications.

答案：C

解題說明：
OMIPs (Operational Management Implementation Processes) are predefined processes embedded in Starter Configurations within Oracle Fusion Applications. The key benefit is that they provide a standard configuration that supports solution-led implementation of Oracle Fusion Applications.
Standard Configuration: OMIPs offer a prebuilt, best-practice framework that accelerates deployment by aligning with common business processes.
Solution-Led Implementation: This ensures organizations can quickly adopt Oracle Fusion solutions with minimal customization, reducing time-to-value and implementation complexity.
Option B (Fully Customized): Starter Configurations are not fully customized; they are standardized to provide a starting point, with customization optional.
Option C (Third-Party Access): OMIPs are Oracle-provided, not third-party configurations.
Per Oracle's "Oracle Cloud Applications Readiness" and "Implementation Guides," Starter Configurations with OMIPs are designed to streamline adoption using proven process templates.

問題 #33
Which metric is essential for a comprehensive evaluation of the Customer Contact to Resolution OMBP in Oracle Fusion Cloud CX Service?

A. Total Number of Customer Inquiries Handled, which considers the quality and complexity of the issues resolved.
B. Service Agent Response Time, which measures how quickly the service agent responds.
C. Internal Help Desk Ticket Resolution Rate, which measures how internal issues are resolved.
D. Resolve Time, which captures the efficiency of the resolution process.

答案：D

解題說明：
The Customer Contact to Resolution OMBP focuses on efficiently resolving customer issues. The essential metric for a comprehensive evaluation is Resolve Time, which captures the efficiency of the entire resolution process.
Scope: Measures the duration from contact initiation to issue closure, encompassing agent response, troubleshooting, and solution delivery.
Importance: Shorter resolve times indicate higher efficiency, directly impacting customer satisfaction and agent performance.
Option A (Response Time): Only measures initial contact, not full resolution.
Option C (Internal Rate): Focuses on internal issues, not customer-facing resolutions.
Option D (Inquiry Count): Reflects volume, not efficiency or quality.
Oracle Fusion Cloud CX Service documentation, such as "Service Center Guides," identifies Resolve Time as a core metric for this OMBP.

問題 #34
What is the primary purpose of the Campaign Execution to Opportunity OMBP in Oracle Fusion Cloud CX Marketing?

A. To personalize campaign content and offers based on customer segments.
B. To automate the creation of marketing campaigns without human intervention.
C. To provide real-time analytics for campaign performance.
D. To eliminate the need for customer segmentation.

答案：A

解題說明：
The Campaign Execution to Opportunity OMBP in Oracle Fusion Cloud CX Marketing focuses on converting marketing efforts into sales opportunities. Its primary purpose is to personalize campaign content and offers based on customer segments.
Personalization: Uses customer data (e.g., behavior, demographics) to tailor content, increasing relevance and engagement.
Outcome: Drives higher conversion rates by targeting the right audience with the right message, leading to opportunities.
Option A (No Segmentation): Segmentation is essential, not eliminated.
Option B (Full Automation): Campaigns require human oversight for strategy, not just automation.
Option C (Analytics): Analytics support the process but aren't the primary purpose.
Oracle Fusion CX Marketing documentation, like "Campaign Management Guides," highlights personalization as the core driver of this OMBP.

問題 #35
Which feature in Oracle Fusion Cloud SCM ensures that supply planning recommendations reflect the latest supplier information?

A. Implementing manual verification of supplier information before updating supply plans.
B. Using separate forecasting models for procurement and supply chain planning.
C. Real-time Supplier Collaboration.
D. Increasing reorder points in inventory management.

答案：C

解題說明：
Oracle Fusion Cloud SCM optimizes supply planning by integrating supplier data. The feature that ensures recommendations reflect the latest supplier information is Real-time Supplier Collaboration.
Functionality: Enables direct, real-time communication with suppliers to share updates on capacity, lead times, and availability.
Impact: Supply plans dynamically adjust to current supplier conditions, improving accuracy and responsiveness.
Option B (Reorder Points): Adjusts inventory thresholds but doesn't incorporate supplier data.
Option C (Manual Verification): Inefficient and outdated compared to real-time integration.
Option D (Separate Models): Disjointed forecasting lacks supplier synchronization.
Oracle Fusion Cloud SCM documentation, like "Supply Chain Collaboration Guides," highlights this feature's role in planning.

問題 #36
......

VCESoft的產品是為你們參加Oracle 1Z0-1161-1認證考試而準備的。VCESoft提供的培訓資料不僅包括與Oracle 1Z0-1161-1認證考試相關的資訊技術培訓資料，來鞏固專業知識，而且還有準確性很高的關於Oracle 1Z0-1161-1的認證考試的相關考試練習題和答案。可以保證你第一次參加Oracle 1Z0-1161-1的認證考試就以高分順利通過。

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