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2025 100-140: Cisco Certified Support Technician (CCST) IT Support Pass-Sure Certified Questions

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Cisco Certified Support Technician (CCST) IT Support Sample Questions (Q309-Q314):

NEW QUESTION # 309
You receive an unexpected email that appears to be from a popular online payment service. It claims there has been suspicious activity on your account and urges you to verify your login credentials by clicking on a link provided in the message.
How should you handle this situation?

A. Delete the email, assuming that if it were important, the service would contact you through other means
B. Forward the email to your contacts who use the same service to warn them about potential fraud
C. Click the link to log in to your account and check for any unauthorized activity
D. Directly navigate to the payment service's official website by typing their URL into your browser, not by clicking any link in the email, to check your account

Answer: D

Explanation:
This approach ensures that you access your account safely without the risk of entering your details on a potentially fraudulent website. This method protects your login credentials and allows you to verify account activity securely.
Option A is incorrect. Clicking on links in unsolicited emails is risky, as these links may lead to phishing sites designed to capture your credentials.
Option B is incorrect. Simply deleting the email doesn't address the possibility that there might actually be an issue with your account that needs attention.
Option D is incorrect. Forwarding the suspicious email could inadvertently spread a phishing attack, and it's better to alert others through a message you create yourself, not by forwarding a potentially harmful email.

NEW QUESTION # 310
When using remote management software to resolve an issue on an end user's device, what is the best practice for ensuring that the user's data remains confidential?

A. Limit the scope of remote access to only those systems and files that are relevant to the issue at hand
B. Keep the remote session open after resolution in case the user reports additional issues
C. Request the user to leave the workstation during the remote session to maintain privacy
D. Automatically copy all user files to a secure location for backup before starting troubleshooting

Answer: A

Explanation:
Correct Answer. A. Limit the scope of remote access to only those systems and files that are relevant to the issue at hand Limiting access ensures that the technician does not expose or manipulate unnecessary files, thus maintaining data confidentiality and adhering to privacy standards.
Option B is incorrect as copying files without explicit user consent can breach confidentiality and may not be necessary for troubleshooting.
Option C is incorrect because asking the user to leave their workstation could undermine trust and does not effectively ensure data privacy.
Option D is incorrect as leaving a remote session open can pose a security risk and is not an efficient use of resources.

NEW QUESTION # 311
After adding a second paper tray to a duplex-capable printer, users report frequent paper feed errors.
What is the most likely solution to this problem?

A. Realign both paper trays to ensure they are properly installed
B. Configure the printer settings to recognize the additional tray
C. Reset the printer to its factory settings
D. Change the network IP settings of the printer

Answer: A

Explanation:
Correct Answer. A. Realign both paper trays to ensure they are properly installed Improper installation of paper trays can lead to misalignment and subsequent feed errors. Ensuring both trays are correctly aligned often resolves these types of issues.
Option B is incorrect. Resetting the printer to factory settings is more disruptive and unnecessary unless configuration errors are suspected.
Option C is incorrect. While necessary, simply configuring settings without checking physical installation would not resolve mechanical feed issues.
Option D is incorrect. Network IP settings affect connectivity, not how paper is fed into the printer.

NEW QUESTION # 312
An iPhone user is experiencing rapid battery drain after an iOS update. What is the most appropriate recommendation to address this issue?

A. Disable all location services
B. Check for apps that may be draining the battery by reviewing battery usage in Settings
C. Roll back the iOS update
D. Turn off the iPhone overnight

Answer: B

Explanation:
Correct Answer. B. Check for apps that may be draining the battery by reviewing battery usage in Settings Reviewing battery usage in the iPhone's Settings can help identify specific apps or services that are consuming excessive battery power, particularly after an iOS update that may have changed app behaviors.
Option A is incorrect because rolling back iOS updates is not typically supported by Apple and not a recommended troubleshooting step.
Option C is incorrect as disabling all location services may unnecessarily limit functionality without addressing the underlying cause of the battery drain.
Option D is incorrect because turning off the iPhone overnight does not solve the problem of rapid battery drain during usage.

NEW QUESTION # 313
A Linux system administrator wants to document the MAC addresses of various network interfaces on a server.
What is the most efficient command that the IT support technician should recommend using?

A. ifconfig -a
B. ip link show
C. cat /sys/class/net/*/address
D. dmesg | grep MAC

Answer: B

Explanation:
Correct Answer. B. ip link show The ip link show command provides a concise list of all network interfaces and their properties, including MAC addresses. This command is part of the modern ip utility, making it preferable for current Linux distributions.
Option A is incorrect because ifconfig -a is considered deprecated in many modern Linux distributions, and while it still works, it's being replaced by the ip command suite.
Option C is incorrect because dmesg | grep MAC can show initial system messages related to network interfaces but is less reliable for documenting as it depends on the buffer's current state.
Option D is incorrect because although reading directly from the system's filesystem provides the MAC address, it's less practical for users who need to check multiple interfaces efficiently.

NEW QUESTION # 314
......

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